FCC Consumer Complaints – 25 August 2022
Introduction
On Thursday, 25 August 2022, the Federal Communications Commission recorded 934 consumer complaints relating to telecommunications services, this was lower than the 988 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 421 complaints recorded.
Key statistics
- Total complaints
- 934
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (421)
- Most reported state/territory
- California (139)
Where the complaints came from
Across 623 cities in 51 states and territories, a total of 934 complaints were recorded on 25 August 2022. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 14.9% |
| Texas | 72 | 7.7% |
| Florida | 57 | 6.1% |
| New York | 54 | 5.8% |
| Pennsylvania | 39 | 4.2% |
| West Virginia | 38 | 4.1% |
| Ohio | 35 | 3.7% |
| Michigan | 31 | 3.3% |
| New Jersey | 29 | 3.1% |
| Massachusetts | 28 | 3.0% |
| Other states and territories | 409 | 43.8% |
Location highlight
Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 688 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 688 | 73.7% |
| Internet | 175 | 18.7% |
| TV | 47 | 5.0% |
| Radio | 13 | 1.4% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
688 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 421 | 61.2% |
| Availability (including rural call completion) | 89 | 12.9% |
| Billing | 85 | 12.4% |
| Equipment | 42 | 6.1% |
| Number Portability (keeping your number if you change providers) | 15 | 2.2% |
| Privacy | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
175 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 38.3% |
| Billing | 58 | 33.1% |
| Interference | 15 | 8.6% |
| Equipment | 13 | 7.4% |
| Privacy | 12 | 6.9% |
| Speed | 10 | 5.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 46.8% |
| Availability | 9 | 19.1% |
| Loud Commercials | 9 | 19.1% |
| Privacy | 3 | 6.4% |
| Equipment | 2 | 4.3% |
| Indecency | 2 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.