FCC Consumer Complaints – 26 August 2022
Introduction
On Friday, 26 August 2022, the Federal Communications Commission recorded 835 consumer complaints relating to telecommunications services, this represented a decline from the 934 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 381 complaints.
Key statistics
- Total complaints
- 835
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (381)
- Most reported state/territory
- California (133)
Where the complaints came from
On 26 August 2022, the 835 complaints recorded by the Federal Communications Commission were reported from 582 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 15.9% |
| Texas | 72 | 8.6% |
| Florida | 67 | 8.0% |
| New York | 59 | 7.1% |
| West Virginia | 40 | 4.8% |
| Pennsylvania | 32 | 3.8% |
| Ohio | 28 | 3.4% |
| Michigan | 23 | 2.8% |
| Virginia | 23 | 2.8% |
| Illinois | 22 | 2.6% |
| Other states and territories | 336 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 603 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 603 | 72.2% |
| Internet | 171 | 20.5% |
| TV | 44 | 5.3% |
| Radio | 10 | 1.2% |
| Emergency | 5 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
603 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 381 | 63.2% |
| Availability (including rural call completion) | 85 | 14.1% |
| Billing | 65 | 10.8% |
| Equipment | 27 | 4.5% |
| Number Portability (keeping your number if you change providers) | 19 | 3.2% |
| Privacy | 12 | 2.0% |
| Interference (including signal jammers) | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
171 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 43.9% |
| Billing | 51 | 29.8% |
| Speed | 15 | 8.8% |
| Equipment | 12 | 7.0% |
| Privacy | 11 | 6.4% |
| Interference | 7 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 47.7% |
| Availability | 11 | 25.0% |
| Loud Commercials | 8 | 18.2% |
| Equipment | 2 | 4.5% |
| Indecency | 1 | 2.3% |
| Privacy | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
381 complaints relating to unwanted calls were recorded on this date, accounting for 45.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (818) 230-3095 | 28 | 7.3% |
| (540) 278-2230 | 2 | 0.5% |
| (860) 910-5065 | 2 | 0.5% |
| (201) 652-8857 | 1 | 0.3% |
| (201) 733-8052 | 1 | 0.3% |
| (203) 456-9083 | 1 | 0.3% |
| (205) 341-9925 | 1 | 0.3% |
| (206) 571-9907 | 1 | 0.3% |
| (206) 703-4474 | 1 | 0.3% |
| (206) 761-0659 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (818) 230-3095 | 28 | 7.3% |
| (949) 209-4110 | 3 | 0.8% |
| (661) 524-1232 | 2 | 0.5% |
| (844) 634-0487 | 2 | 0.5% |
| (201) 652-8857 | 1 | 0.3% |
| (201) 733-8052 | 1 | 0.3% |
| (203) 288-3496 | 1 | 0.3% |
| (203) 456-9083 | 1 | 0.3% |
| (205) 884-7384 | 1 | 0.3% |
| (206) 571-9907 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (818) 230-3095 stood out as the most frequently reported business contact number.
- (818) 230-3095 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.