FCC Consumer Complaints – 27 August 2022
Introduction
A total of 516 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 27 August 2022, this represented a decline from the 835 complaints recorded the previous day. Complaints were reported across 50 states and territories, with West Virginia slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 516
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (156)
- Most reported state/territory
- West Virginia (92)
Where the complaints came from
The 516 complaints recorded on 27 August 2022 originated from 361 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| West Virginia | 92 | 17.8% |
| California | 56 | 10.9% |
| Texas | 32 | 6.2% |
| Florida | 31 | 6.0% |
| New York | 25 | 4.8% |
| Illinois | 22 | 4.3% |
| Pennsylvania | 19 | 3.7% |
| North Carolina | 15 | 2.9% |
| Arizona | 12 | 2.3% |
| Georgia | 12 | 2.3% |
| Other states and territories | 200 | 38.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 345 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 345 | 66.9% |
| Internet | 132 | 25.6% |
| TV | 25 | 4.8% |
| Radio | 7 | 1.4% |
| Request for Dispute Assistance | 4 | 0.8% |
| Accessibility | 3 | 0.6% |
Phone complaints
345 complaints were recorded in this category, representing 66.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 156 | 45.2% |
| Availability (including rural call completion) | 106 | 30.7% |
| Billing | 36 | 10.4% |
| Equipment | 20 | 5.8% |
| Number Portability (keeping your number if you change providers) | 12 | 3.5% |
| Privacy | 6 | 1.7% |
| Interference (including signal jammers) | 5 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 25.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 43.9% |
| Billing | 36 | 27.3% |
| Interference | 13 | 9.8% |
| Privacy | 12 | 9.1% |
| Equipment | 8 | 6.1% |
| Speed | 5 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.