FCC Consumer Complaints – 28 August 2022
Introduction
A total of 432 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 28 August 2022, complaint volume fell from 516 complaints the day before. The complaints came from 43 states and territories, with West Virginia reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 432
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (105)
- Most reported state/territory
- West Virginia (94)
Where the complaints came from
Across 303 cities in 43 states and territories, a total of 432 complaints were recorded on 28 August 2022. Complaint activity was somewhat more concentrated than usual, with West Virginia accounting for the largest share of reports. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| West Virginia | 94 | 21.8% |
| California | 50 | 11.6% |
| Florida | 25 | 5.8% |
| Georgia | 20 | 4.6% |
| Ohio | 20 | 4.6% |
| Texas | 20 | 4.6% |
| New York | 16 | 3.7% |
| Illinois | 15 | 3.5% |
| Pennsylvania | 14 | 3.2% |
| North Carolina | 13 | 3.0% |
| Other states and territories | 144 | 33.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 279 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 279 | 64.6% |
| Internet | 109 | 25.2% |
| TV | 29 | 6.7% |
| Radio | 7 | 1.6% |
| Request for Dispute Assistance | 4 | 0.9% |
| Broadband Story | 3 | 0.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
279 complaints were recorded in this category, representing 64.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 105 | 37.6% |
| Availability (including rural call completion) | 98 | 35.1% |
| Billing | 27 | 9.7% |
| Equipment | 18 | 6.5% |
| Number Portability (keeping your number if you change providers) | 13 | 4.7% |
| Interference (including signal jammers) | 6 | 2.2% |
| Privacy | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
109 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 39.4% |
| Billing | 37 | 33.9% |
| Interference | 10 | 9.2% |
| Speed | 10 | 9.2% |
| Privacy | 6 | 5.5% |
| Equipment | 3 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.