FCC Consumer Complaints – 29 August 2022
Introduction
On Monday, 29 August 2022, the Federal Communications Commission recorded 870 consumer complaints relating to telecommunications services, complaint volume increased from 432 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 311 complaints.
Key statistics
- Total complaints
- 870
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (311)
- Most reported state/territory
- California (97)
Where the complaints came from
Across 613 cities in 52 states and territories, a total of 870 complaints were recorded on 29 August 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 11.1% |
| West Virginia | 83 | 9.5% |
| New York | 63 | 7.2% |
| Florida | 58 | 6.7% |
| Texas | 55 | 6.3% |
| Pennsylvania | 41 | 4.7% |
| North Carolina | 34 | 3.9% |
| Ohio | 33 | 3.8% |
| Michigan | 29 | 3.3% |
| Georgia | 28 | 3.2% |
| Other states and territories | 349 | 40.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 71 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 609 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 70.0% |
| Internet | 197 | 22.6% |
| TV | 46 | 5.3% |
| Radio | 9 | 1.0% |
| Accessibility | 4 | 0.5% |
| Broadband Story | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
609 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 311 | 51.1% |
| Availability (including rural call completion) | 132 | 21.7% |
| Billing | 66 | 10.8% |
| Equipment | 40 | 6.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.8% |
| Junk Faxes | 14 | 2.3% |
| Interference (including signal jammers) | 12 | 2.0% |
| Privacy | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 43.7% |
| Billing | 66 | 33.5% |
| Equipment | 15 | 7.6% |
| Interference | 13 | 6.6% |
| Speed | 9 | 4.6% |
| Privacy | 8 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 34.8% |
| Availability | 13 | 28.3% |
| Indecency | 8 | 17.4% |
| Loud Commercials | 5 | 10.9% |
| Equipment | 3 | 6.5% |
| Interference | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.