FCC Consumer Complaints – 30 August 2022
Introduction
On Tuesday, 30 August 2022, the Federal Communications Commission recorded 1033 consumer complaints relating to telecommunications services, complaint volume increased from 870 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 409 complaints.
Key statistics
- Total complaints
- 1033
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (409)
- Most reported state/territory
- California (113)
Where the complaints came from
The 1033 complaints recorded on 30 August 2022 were submitted from 699 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 10.9% |
| West Virginia | 82 | 7.9% |
| Florida | 73 | 7.1% |
| Texas | 73 | 7.1% |
| Pennsylvania | 46 | 4.5% |
| New York | 45 | 4.4% |
| Ohio | 38 | 3.7% |
| Georgia | 37 | 3.6% |
| Michigan | 31 | 3.0% |
| Virginia | 29 | 2.8% |
| Other states and territories | 466 | 45.1% |
Location highlight
Complaints in California were reported across 74 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 736 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 736 | 71.2% |
| Internet | 193 | 18.7% |
| TV | 66 | 6.4% |
| Radio | 16 | 1.5% |
| Broadband Story | 11 | 1.1% |
| Accessibility | 7 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
736 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 409 | 55.6% |
| Availability (including rural call completion) | 152 | 20.7% |
| Billing | 72 | 9.8% |
| Equipment | 34 | 4.6% |
| Number Portability (keeping your number if you change providers) | 31 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 8 | 1.1% |
| Privacy | 8 | 1.1% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
193 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 41.5% |
| Billing | 71 | 36.8% |
| Equipment | 13 | 6.7% |
| Privacy | 12 | 6.2% |
| Interference | 10 | 5.2% |
| Speed | 7 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 36.4% |
| Availability | 20 | 30.3% |
| Loud Commercials | 7 | 10.6% |
| Interference | 6 | 9.1% |
| Indecency | 5 | 7.6% |
| Equipment | 3 | 4.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.