FCC Consumer Complaints – 1 September 2022
Introduction
A total of 926 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 1 September 2022, complaint volume fell from 1027 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 407 complaints recorded.
Key statistics
- Total complaints
- 926
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (407)
- Most reported state/territory
- California (115)
Where the complaints came from
The 926 complaints recorded on 1 September 2022 were submitted from 599 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.4% |
| Texas | 81 | 8.7% |
| Florida | 80 | 8.6% |
| New York | 56 | 6.0% |
| Illinois | 41 | 4.4% |
| West Virginia | 40 | 4.3% |
| North Carolina | 36 | 3.9% |
| Ohio | 35 | 3.8% |
| Maryland | 31 | 3.3% |
| Michigan | 28 | 3.0% |
| Other states and territories | 380 | 41.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 657 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 657 | 71.0% |
| Internet | 198 | 21.4% |
| TV | 46 | 5.0% |
| Radio | 13 | 1.4% |
| Accessibility | 8 | 0.9% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
657 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 407 | 61.9% |
| Availability (including rural call completion) | 91 | 13.9% |
| Billing | 63 | 9.6% |
| Equipment | 33 | 5.0% |
| Number Portability (keeping your number if you change providers) | 26 | 4.0% |
| Interference (including signal jammers) | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Privacy | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
| Junk Faxes | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
198 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 38.9% |
| Billing | 77 | 38.9% |
| Equipment | 15 | 7.6% |
| Speed | 11 | 5.6% |
| Interference | 9 | 4.5% |
| Privacy | 9 | 4.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 41.3% |
| Loud Commercials | 8 | 17.4% |
| Availability | 7 | 15.2% |
| Equipment | 7 | 15.2% |
| Indecency | 4 | 8.7% |
| Interference | 1 | 2.2% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.