FCC Consumer Complaints – 2 September 2022
Introduction
The Federal Communications Commission recorded 906 consumer complaints on 2 September 2022 relating to telecommunications services, this was lower than the 926 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 404 complaints.
Key statistics
- Total complaints
- 906
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (404)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 906 complaints were recorded on 2 September 2022, with reports originating from 598 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 12.8% |
| Florida | 70 | 7.7% |
| New York | 62 | 6.8% |
| Texas | 55 | 6.1% |
| Ohio | 42 | 4.6% |
| North Carolina | 38 | 4.2% |
| Tennessee | 36 | 4.0% |
| Michigan | 33 | 3.6% |
| Pennsylvania | 33 | 3.6% |
| Georgia | 30 | 3.3% |
| Other states and territories | 389 | 42.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 70 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 647 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 647 | 71.4% |
| Internet | 184 | 20.3% |
| TV | 58 | 6.4% |
| Radio | 12 | 1.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
647 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 404 | 62.4% |
| Availability (including rural call completion) | 82 | 12.7% |
| Billing | 69 | 10.7% |
| Equipment | 41 | 6.3% |
| Number Portability (keeping your number if you change providers) | 19 | 2.9% |
| Privacy | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 8 | 1.2% |
| Junk Faxes | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 40.2% |
| Billing | 61 | 33.2% |
| Speed | 15 | 8.2% |
| Equipment | 12 | 6.5% |
| Privacy | 12 | 6.5% |
| Interference | 10 | 5.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 44.8% |
| Availability | 15 | 25.9% |
| Loud Commercials | 7 | 12.1% |
| Equipment | 4 | 6.9% |
| Indecency | 3 | 5.2% |
| Interference | 2 | 3.4% |
| Privacy | 1 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 404 complaints relating to unwanted calls were recorded on this date, representing 44.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 523-3317 | 6 | 1.5% |
| (844) 817-5177 | 3 | 0.7% |
| (206) 319-5438 | 2 | 0.5% |
| (332) 699-0579 | 2 | 0.5% |
| (470) 942-7509 | 2 | 0.5% |
| (716) 261-2879 | 2 | 0.5% |
| (720) 697-2525 | 2 | 0.5% |
| (800) 970-7250 | 2 | 0.5% |
| (904) 204-6122 | 2 | 0.5% |
| (201) 515-0338 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 523-3317 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.