FCC Consumer Complaints – 3 September 2022
Introduction
The Federal Communications Commission recorded 419 consumer complaints on 3 September 2022 relating to telecommunications services, this represented a decline from the 906 complaints recorded the previous day. Reports were received from 47 states and territories, with California accounting for the largest number of submissions at 73 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 419
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (136)
- Most reported state/territory
- California (73)
Where the complaints came from
Reports recorded on 3 September 2022 show 419 complaints originating from 322 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 17.4% |
| Florida | 25 | 6.0% |
| Texas | 24 | 5.7% |
| Ohio | 19 | 4.5% |
| Georgia | 18 | 4.3% |
| New York | 17 | 4.1% |
| Michigan | 16 | 3.8% |
| West Virginia | 16 | 3.8% |
| Washington | 15 | 3.6% |
| Arizona | 12 | 2.9% |
| Other states and territories | 184 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 250 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 250 | 59.7% |
| Internet | 113 | 27.0% |
| TV | 43 | 10.3% |
| Radio | 11 | 2.6% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
250 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 136 | 54.4% |
| Availability (including rural call completion) | 38 | 15.2% |
| Billing | 35 | 14.0% |
| Equipment | 21 | 8.4% |
| Number Portability (keeping your number if you change providers) | 8 | 3.2% |
| Privacy | 5 | 2.0% |
| Interference (including signal jammers) | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 27.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 41.6% |
| Availability | 37 | 32.7% |
| Interference | 12 | 10.6% |
| Privacy | 8 | 7.1% |
| Speed | 6 | 5.3% |
| Equipment | 3 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 14 | 32.6% |
| Availability | 13 | 30.2% |
| Billing | 11 | 25.6% |
| Equipment | 2 | 4.7% |
| Indecency | 2 | 4.7% |
| Interference | 1 | 2.3% |
The largest share of complaints in this category related to Loud Commercials and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.