FCC Consumer Complaints – 4 September 2022
Introduction
On 4 September 2022, the Federal Communications Commission recorded 354 consumer complaints relating to telecommunications services, this represented a decline from the 419 complaints recorded the previous day. The complaints came from 46 states and territories, with California recording the largest share of reports at 74 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 354
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (107)
- Most reported state/territory
- California (74)
Where the complaints came from
Reports recorded on 4 September 2022 show 354 complaints originating from 258 cities across 46 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 74 | 20.9% |
| New York | 34 | 9.6% |
| Texas | 23 | 6.5% |
| Florida | 18 | 5.1% |
| West Virginia | 15 | 4.2% |
| Pennsylvania | 13 | 3.7% |
| Washington | 12 | 3.4% |
| New Jersey | 11 | 3.1% |
| Ohio | 11 | 3.1% |
| Illinois | 9 | 2.5% |
| Other states and territories | 134 | 37.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 215 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 215 | 60.7% |
| Internet | 90 | 25.4% |
| TV | 30 | 8.5% |
| Radio | 14 | 4.0% |
| Accessibility | 4 | 1.1% |
| Emergency | 1 | 0.3% |
Phone complaints
215 complaints were recorded in this category, representing 60.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 107 | 49.8% |
| Billing | 30 | 14.0% |
| Availability (including rural call completion) | 28 | 13.0% |
| Equipment | 22 | 10.2% |
| Number Portability (keeping your number if you change providers) | 12 | 5.6% |
| Interference (including signal jammers) | 7 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.3% |
| Privacy | 4 | 1.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
90 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 45.6% |
| Billing | 27 | 30.0% |
| Speed | 8 | 8.9% |
| Interference | 5 | 5.6% |
| Privacy | 5 | 5.6% |
| Equipment | 4 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 33.3% |
| Loud Commercials | 8 | 26.7% |
| Billing | 5 | 16.7% |
| Interference | 3 | 10.0% |
| Equipment | 2 | 6.7% |
| Indecency | 2 | 6.7% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.