FCC Consumer Complaints – 5 September 2022
Introduction
The Federal Communications Commission recorded 390 consumer complaints on 5 September 2022 relating to telecommunications services, complaint volume increased from 354 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 143 complaints.
Key statistics
- Total complaints
- 390
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (143)
- Most reported state/territory
- California (47)
Where the complaints came from
Across 308 cities in 48 states and territories, a total of 390 complaints were recorded on 5 September 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 12.1% |
| Virginia | 27 | 6.9% |
| Texas | 26 | 6.7% |
| Florida | 25 | 6.4% |
| New York | 21 | 5.4% |
| Georgia | 18 | 4.6% |
| Pennsylvania | 18 | 4.6% |
| West Virginia | 15 | 3.8% |
| Arizona | 14 | 3.6% |
| North Carolina | 13 | 3.3% |
| Other states and territories | 166 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 240 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 240 | 61.5% |
| Internet | 101 | 25.9% |
| TV | 33 | 8.5% |
| Radio | 12 | 3.1% |
| Accessibility | 2 | 0.5% |
| Emergency | 2 | 0.5% |
Phone complaints
240 complaints were recorded in this category, representing 61.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 143 | 59.6% |
| Availability (including rural call completion) | 37 | 15.4% |
| Billing | 31 | 12.9% |
| Equipment | 12 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.1% |
| Interference (including signal jammers) | 5 | 2.1% |
| Number Portability (keeping your number if you change providers) | 3 | 1.3% |
| Privacy | 3 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
101 complaints were recorded in this category, representing 25.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 39.6% |
| Billing | 26 | 25.7% |
| Speed | 13 | 12.9% |
| Interference | 11 | 10.9% |
| Equipment | 7 | 6.9% |
| Privacy | 4 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 10 | 30.3% |
| Availability | 8 | 24.2% |
| Billing | 8 | 24.2% |
| Equipment | 3 | 9.1% |
| Indecency | 3 | 9.1% |
| Interference | 1 | 3.0% |
A broad mix of issues was reported in this category, with Loud Commercials, Availability and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.