FCC Consumer Complaints – 6 September 2022
Introduction
On Tuesday, 6 September 2022, the Federal Communications Commission recorded 843 consumer complaints relating to telecommunications services, this was higher than the 390 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 347 complaints.
Key statistics
- Total complaints
- 843
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (347)
- Most reported state/territory
- California (123)
Where the complaints came from
The 843 complaints recorded on 6 September 2022 originated from 610 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 14.6% |
| Florida | 68 | 8.1% |
| New York | 54 | 6.4% |
| Texas | 42 | 5.0% |
| Georgia | 34 | 4.0% |
| North Carolina | 34 | 4.0% |
| Arizona | 31 | 3.7% |
| Ohio | 31 | 3.7% |
| West Virginia | 29 | 3.4% |
| Illinois | 26 | 3.1% |
| Other states and territories | 369 | 43.8% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 590 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 590 | 70.0% |
| Internet | 186 | 22.1% |
| TV | 45 | 5.3% |
| Radio | 9 | 1.1% |
| Accessibility | 4 | 0.5% |
| Request for Dispute Assistance | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Broadband Story | 2 | 0.2% |
Phone complaints
590 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 347 | 58.8% |
| Availability (including rural call completion) | 78 | 13.2% |
| Billing | 70 | 11.9% |
| Equipment | 39 | 6.6% |
| Number Portability (keeping your number if you change providers) | 18 | 3.1% |
| Privacy | 11 | 1.9% |
| Interference (including signal jammers) | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
186 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 82 | 44.1% |
| Billing | 59 | 31.7% |
| Speed | 14 | 7.5% |
| Equipment | 13 | 7.0% |
| Interference | 11 | 5.9% |
| Privacy | 7 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.8% |
| Availability | 11 | 24.4% |
| Loud Commercials | 9 | 20.0% |
| Equipment | 5 | 11.1% |
| Indecency | 2 | 4.4% |
| Interference | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.