FCC Consumer Complaints – 8 September 2022
Introduction
On 8 September 2022, 915 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 995 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 419 complaints.
Key statistics
- Total complaints
- 915
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (419)
- Most reported state/territory
- California (132)
Where the complaints came from
The 915 complaints recorded on 8 September 2022 were submitted from 603 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 14.4% |
| Texas | 83 | 9.1% |
| Florida | 66 | 7.2% |
| New York | 51 | 5.6% |
| Ohio | 33 | 3.6% |
| Virginia | 32 | 3.5% |
| North Carolina | 31 | 3.4% |
| Georgia | 30 | 3.3% |
| Michigan | 26 | 2.8% |
| Pennsylvania | 24 | 2.6% |
| Other states and territories | 406 | 44.4% |
Location highlight
Complaints in California were reported across 59 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 661 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 661 | 72.2% |
| Internet | 185 | 20.2% |
| TV | 42 | 4.6% |
| Radio | 18 | 2.0% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
661 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 419 | 63.4% |
| Billing | 79 | 12.0% |
| Availability (including rural call completion) | 59 | 8.9% |
| Equipment | 43 | 6.5% |
| Number Portability (keeping your number if you change providers) | 26 | 3.9% |
| Privacy | 11 | 1.7% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
185 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 41.6% |
| Billing | 54 | 29.2% |
| Speed | 20 | 10.8% |
| Interference | 14 | 7.6% |
| Equipment | 13 | 7.0% |
| Privacy | 7 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 31.0% |
| Billing | 13 | 31.0% |
| Loud Commercials | 10 | 23.8% |
| Indecency | 3 | 7.1% |
| Equipment | 1 | 2.4% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.