FCC Consumer Complaints – 9 September 2022
Introduction
On 9 September 2022, 902 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 915 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 412 complaints.
Key statistics
- Total complaints
- 902
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (412)
- Most reported state/territory
- California (119)
Where the complaints came from
A total of 902 complaints were recorded on 9 September 2022, with reports originating from 621 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 13.2% |
| Florida | 68 | 7.5% |
| Texas | 67 | 7.4% |
| New York | 51 | 5.7% |
| Pennsylvania | 45 | 5.0% |
| Georgia | 36 | 4.0% |
| Michigan | 36 | 4.0% |
| Illinois | 35 | 3.9% |
| Ohio | 33 | 3.7% |
| North Carolina | 27 | 3.0% |
| Other states and territories | 382 | 42.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 651 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 651 | 72.2% |
| Internet | 189 | 21.0% |
| TV | 50 | 5.5% |
| Radio | 10 | 1.1% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
651 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 412 | 63.3% |
| Availability (including rural call completion) | 92 | 14.1% |
| Billing | 70 | 10.8% |
| Equipment | 38 | 5.8% |
| Number Portability (keeping your number if you change providers) | 20 | 3.1% |
| Junk Faxes | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Privacy | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 38.6% |
| Availability | 66 | 34.9% |
| Equipment | 17 | 9.0% |
| Speed | 14 | 7.4% |
| Privacy | 12 | 6.3% |
| Interference | 7 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 30.0% |
| Billing | 15 | 30.0% |
| Loud Commercials | 11 | 22.0% |
| Indecency | 4 | 8.0% |
| Equipment | 3 | 6.0% |
| Interference | 2 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 412 complaints relating to unwanted calls were recorded on this date, representing 45.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 594-6814 | 6 | 1.5% |
| (469) 962-2786 | 2 | 0.5% |
| (937) 800-3696 | 2 | 0.5% |
| (207) 407-6974 | 1 | 0.2% |
| (208) 829-1001 | 1 | 0.2% |
| (209) 580-2972 | 1 | 0.2% |
| (215) 266-2224 | 1 | 0.2% |
| (216) 366-1309 | 1 | 0.2% |
| (217) 204-7677 | 1 | 0.2% |
| (217) 253-5588 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (888) 594-6814 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.