FCC Consumer Complaints – 10 September 2022
Introduction
On 10 September 2022, 461 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 902 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 198 complaints.
Key statistics
- Total complaints
- 461
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (198)
- Most reported state/territory
- California (67)
Where the complaints came from
A total of 461 complaints were recorded on 10 September 2022, with reports originating from 353 cities in 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 14.5% |
| Florida | 36 | 7.8% |
| Illinois | 30 | 6.5% |
| New York | 27 | 5.9% |
| Texas | 27 | 5.9% |
| Pennsylvania | 18 | 3.9% |
| New Jersey | 16 | 3.5% |
| Maryland | 15 | 3.3% |
| Washington | 15 | 3.3% |
| Colorado | 14 | 3.0% |
| Other states and territories | 196 | 42.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 41 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 311 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 311 | 67.5% |
| Internet | 113 | 24.5% |
| TV | 26 | 5.6% |
| Radio | 8 | 1.7% |
| Accessibility | 2 | 0.4% |
| Broadband Story | 1 | 0.2% |
Phone complaints
311 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 198 | 63.7% |
| Billing | 32 | 10.3% |
| Availability (including rural call completion) | 28 | 9.0% |
| Equipment | 24 | 7.7% |
| Number Portability (keeping your number if you change providers) | 14 | 4.5% |
| Interference (including signal jammers) | 7 | 2.3% |
| Privacy | 6 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
113 complaints were recorded in this category, representing 24.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 38.1% |
| Availability | 40 | 35.4% |
| Privacy | 10 | 8.8% |
| Speed | 9 | 8.0% |
| Equipment | 7 | 6.2% |
| Interference | 4 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.