FCC Consumer Complaints – 11 September 2022
Introduction
The Federal Communications Commission recorded 366 consumer complaints on Sunday, 11 September 2022 relating to telecommunications services, complaint volume fell from 461 complaints the day before. The complaints came from 47 states and territories, with California recording the largest share of reports at 65 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 366
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- California (65)
Where the complaints came from
A total of 366 complaints were recorded on 11 September 2022, with reports originating from 272 cities in 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 17.8% |
| Illinois | 27 | 7.4% |
| Florida | 21 | 5.7% |
| New York | 21 | 5.7% |
| Texas | 21 | 5.7% |
| Maryland | 16 | 4.4% |
| Pennsylvania | 15 | 4.1% |
| Arizona | 14 | 3.8% |
| Georgia | 14 | 3.8% |
| Ohio | 14 | 3.8% |
| Other states and territories | 138 | 37.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 218 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 218 | 59.6% |
| Internet | 87 | 23.8% |
| TV | 46 | 12.6% |
| Radio | 12 | 3.3% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
218 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 51.8% |
| Billing | 32 | 14.7% |
| Availability (including rural call completion) | 30 | 13.8% |
| Number Portability (keeping your number if you change providers) | 20 | 9.2% |
| Equipment | 10 | 4.6% |
| Privacy | 8 | 3.7% |
| Interference (including signal jammers) | 4 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
87 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 48.3% |
| Billing | 22 | 25.3% |
| Speed | 12 | 13.8% |
| Equipment | 5 | 5.7% |
| Privacy | 4 | 4.6% |
| Interference | 2 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 34.8% |
| Indecency | 13 | 28.3% |
| Billing | 8 | 17.4% |
| Loud Commercials | 5 | 10.9% |
| Interference | 4 | 8.7% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.