FCC Consumer Complaints – 12 September 2022
Introduction
On Monday, 12 September 2022, 902 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 366 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 902
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (346)
- Most reported state/territory
- California (107)
Where the complaints came from
Reports recorded on 12 September 2022 show 902 complaints originating from 631 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.9% |
| Florida | 68 | 7.5% |
| New York | 68 | 7.5% |
| Texas | 56 | 6.2% |
| Illinois | 41 | 4.5% |
| Pennsylvania | 32 | 3.5% |
| Georgia | 29 | 3.2% |
| Michigan | 27 | 3.0% |
| New Jersey | 26 | 2.9% |
| Arizona | 24 | 2.7% |
| Other states and territories | 416 | 46.1% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 616 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 68.3% |
| Internet | 184 | 20.4% |
| TV | 76 | 8.4% |
| Radio | 15 | 1.7% |
| Accessibility | 6 | 0.7% |
| Broadband Story | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
616 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 346 | 56.2% |
| Availability (including rural call completion) | 89 | 14.4% |
| Billing | 80 | 13.0% |
| Equipment | 40 | 6.5% |
| Number Portability (keeping your number if you change providers) | 26 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Privacy | 10 | 1.6% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 42.9% |
| Billing | 67 | 36.4% |
| Speed | 11 | 6.0% |
| Equipment | 10 | 5.4% |
| Interference | 10 | 5.4% |
| Privacy | 7 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
76 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 38.2% |
| Indecency | 19 | 25.0% |
| Availability | 14 | 18.4% |
| Loud Commercials | 11 | 14.5% |
| Equipment | 1 | 1.3% |
| Interference | 1 | 1.3% |
| Privacy | 1 | 1.3% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.