FCC Consumer Complaints – 13 September 2022
Introduction
A total of 930 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 13 September 2022, this represented an increase from the 902 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 368 complaints.
Key statistics
- Total complaints
- 930
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 13 September 2022 show 930 complaints originating from 639 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.6% |
| Texas | 87 | 9.4% |
| New York | 63 | 6.8% |
| Florida | 52 | 5.6% |
| Illinois | 47 | 5.1% |
| Pennsylvania | 37 | 4.0% |
| Ohio | 34 | 3.7% |
| Virginia | 33 | 3.5% |
| Georgia | 32 | 3.4% |
| North Carolina | 32 | 3.4% |
| Other states and territories | 396 | 42.6% |
Location highlight
Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 650 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 650 | 69.9% |
| Internet | 204 | 21.9% |
| TV | 65 | 7.0% |
| Radio | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
650 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 56.6% |
| Availability (including rural call completion) | 91 | 14.0% |
| Billing | 83 | 12.8% |
| Number Portability (keeping your number if you change providers) | 35 | 5.4% |
| Equipment | 29 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Privacy | 11 | 1.7% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
204 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 39.7% |
| Billing | 75 | 36.8% |
| Speed | 16 | 7.8% |
| Interference | 14 | 6.9% |
| Equipment | 9 | 4.4% |
| Privacy | 9 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
65 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 30.8% |
| Billing | 20 | 30.8% |
| Indecency | 15 | 23.1% |
| Loud Commercials | 6 | 9.2% |
| Equipment | 2 | 3.1% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
368 complaints relating to unwanted calls were recorded on this date, accounting for 39.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 594-6814 | 8 | 2.2% |
| (417) 313-0544 | 2 | 0.5% |
| (201) 744-2309 | 1 | 0.3% |
| (202) 844-4030 | 1 | 0.3% |
| (202) 946-4265 | 1 | 0.3% |
| (202) 968-6980 | 1 | 0.3% |
| (202) 990-7550 | 1 | 0.3% |
| (203) 531-6968 | 1 | 0.3% |
| (206) 848-2777 | 1 | 0.3% |
| (208) 443-1542 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (888) 594-6814 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.