FCC Consumer Complaints – 14 September 2022
Introduction
The Federal Communications Commission recorded 940 consumer complaints on Wednesday, 14 September 2022 relating to telecommunications services, complaint volume increased from 930 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 418 complaints recorded.
Key statistics
- Total complaints
- 940
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- California (107)
Where the complaints came from
The 940 complaints recorded on 14 September 2022 were submitted from 624 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.4% |
| Florida | 86 | 9.1% |
| New York | 82 | 8.7% |
| Texas | 73 | 7.8% |
| Illinois | 47 | 5.0% |
| North Carolina | 34 | 3.6% |
| Pennsylvania | 34 | 3.6% |
| New Jersey | 32 | 3.4% |
| Ohio | 29 | 3.1% |
| Arizona | 27 | 2.9% |
| Other states and territories | 388 | 41.3% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 684 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 684 | 72.8% |
| Internet | 183 | 19.5% |
| TV | 54 | 5.7% |
| Radio | 7 | 0.7% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
684 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 61.1% |
| Billing | 80 | 11.7% |
| Availability (including rural call completion) | 75 | 11.0% |
| Number Portability (keeping your number if you change providers) | 33 | 4.8% |
| Equipment | 32 | 4.7% |
| Privacy | 14 | 2.0% |
| Interference (including signal jammers) | 11 | 1.6% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
183 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 42.1% |
| Availability | 69 | 37.7% |
| Privacy | 12 | 6.6% |
| Equipment | 9 | 4.9% |
| Speed | 9 | 4.9% |
| Interference | 7 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 19 | 35.2% |
| Billing | 13 | 24.1% |
| Availability | 12 | 22.2% |
| Loud Commercials | 6 | 11.1% |
| Equipment | 3 | 5.6% |
| Interference | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Indecency, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.