FCC Consumer Complaints – 15 September 2022
Introduction
A total of 927 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 15 September 2022, this represented a decline from the 940 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 449 complaints.
Key statistics
- Total complaints
- 927
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (449)
- Most reported state/territory
- California (128)
Where the complaints came from
The 927 complaints recorded on 15 September 2022 were submitted from 644 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 13.8% |
| Florida | 70 | 7.6% |
| Texas | 67 | 7.2% |
| New York | 45 | 4.9% |
| Ohio | 38 | 4.1% |
| Georgia | 36 | 3.9% |
| Michigan | 33 | 3.6% |
| Washington | 33 | 3.6% |
| New Jersey | 30 | 3.2% |
| Illinois | 28 | 3.0% |
| Other states and territories | 419 | 45.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 81 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 670 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 670 | 72.3% |
| Internet | 187 | 20.2% |
| TV | 50 | 5.4% |
| Radio | 12 | 1.3% |
| Emergency | 4 | 0.4% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
670 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 449 | 67.0% |
| Billing | 67 | 10.0% |
| Availability (including rural call completion) | 66 | 9.9% |
| Equipment | 36 | 5.4% |
| Number Portability (keeping your number if you change providers) | 29 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Interference (including signal jammers) | 6 | 0.9% |
| Privacy | 5 | 0.7% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
187 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 38.5% |
| Billing | 69 | 36.9% |
| Interference | 14 | 7.5% |
| Speed | 12 | 6.4% |
| Equipment | 10 | 5.3% |
| Privacy | 10 | 5.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 30.0% |
| Billing | 14 | 28.0% |
| Indecency | 10 | 20.0% |
| Loud Commercials | 6 | 12.0% |
| Equipment | 2 | 4.0% |
| Interference | 2 | 4.0% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.