FCC Consumer Complaints – 18 September 2022
Introduction
A total of 398 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 18 September 2022, complaint volume fell from 473 complaints the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 140 complaints.
Key statistics
- Total complaints
- 398
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (140)
- Most reported state/territory
- California (64)
Where the complaints came from
Across 273 cities in 44 states and territories, a total of 398 complaints were recorded on 18 September 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 16.1% |
| Florida | 36 | 9.0% |
| Pennsylvania | 27 | 6.8% |
| Texas | 24 | 6.0% |
| Arizona | 19 | 4.8% |
| New York | 19 | 4.8% |
| Virginia | 19 | 4.8% |
| Georgia | 15 | 3.8% |
| North Carolina | 14 | 3.5% |
| Michigan | 12 | 3.0% |
| Other states and territories | 149 | 37.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 248 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 248 | 62.3% |
| Internet | 88 | 22.1% |
| TV | 50 | 12.6% |
| Radio | 5 | 1.3% |
| Broadband Story | 3 | 0.8% |
| Emergency | 3 | 0.8% |
| Accessibility | 1 | 0.3% |
Phone complaints
248 complaints were recorded in this category, representing 62.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 140 | 56.5% |
| Availability (including rural call completion) | 32 | 12.9% |
| Billing | 28 | 11.3% |
| Equipment | 19 | 7.7% |
| Number Portability (keeping your number if you change providers) | 14 | 5.6% |
| Privacy | 6 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Interference (including signal jammers) | 2 | 0.8% |
| Rural Call Completion | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
88 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 42.0% |
| Billing | 30 | 34.1% |
| Equipment | 8 | 9.1% |
| Interference | 6 | 6.8% |
| Speed | 4 | 4.5% |
| Privacy | 3 | 3.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 52.0% |
| Billing | 8 | 16.0% |
| Loud Commercials | 8 | 16.0% |
| Indecency | 7 | 14.0% |
| Interference | 1 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
140 complaints relating to unwanted calls were recorded on this date, accounting for 35.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 594-6814 | 13 | 9.3% |
| (657) 427-7141 | 2 | 1.4% |
| (211) 870-7510 | 1 | 0.7% |
| (213) 460-8635 | 1 | 0.7% |
| (213) 592-2937 | 1 | 0.7% |
| (251) 318-1206 | 1 | 0.7% |
| (254) 282-8872 | 1 | 0.7% |
| (305) 200-0222 | 1 | 0.7% |
| (305) 909-8731 | 1 | 0.7% |
| (310) 361-7571 | 1 | 0.7% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (888) 594-6814 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.