FCC Consumer Complaints – 19 September 2022
Introduction
A total of 777 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 September 2022, complaint volume increased from 398 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 777
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (313)
- Most reported state/territory
- California (99)
Where the complaints came from
The 777 complaints recorded on 19 September 2022 originated from 535 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 12.7% |
| Florida | 78 | 10.0% |
| Texas | 56 | 7.2% |
| New York | 49 | 6.3% |
| Georgia | 36 | 4.6% |
| Illinois | 32 | 4.1% |
| Pennsylvania | 31 | 4.0% |
| Michigan | 29 | 3.7% |
| Arizona | 24 | 3.1% |
| Ohio | 21 | 2.7% |
| Other states and territories | 322 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 543 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 543 | 69.9% |
| Internet | 165 | 21.2% |
| TV | 54 | 6.9% |
| Radio | 8 | 1.0% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.3% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
543 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 313 | 57.6% |
| Billing | 70 | 12.9% |
| Availability (including rural call completion) | 60 | 11.0% |
| Equipment | 45 | 8.3% |
| Number Portability (keeping your number if you change providers) | 27 | 5.0% |
| Interference (including signal jammers) | 9 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Junk Faxes | 5 | 0.9% |
| Privacy | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
165 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 41.8% |
| Availability | 58 | 35.2% |
| Equipment | 13 | 7.9% |
| Interference | 10 | 6.1% |
| Privacy | 8 | 4.8% |
| Speed | 7 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 53.7% |
| Availability | 11 | 20.4% |
| Loud Commercials | 6 | 11.1% |
| Indecency | 4 | 7.4% |
| Equipment | 2 | 3.7% |
| Privacy | 2 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.