FCC Consumer Complaints – 20 September 2022
Introduction
On 20 September 2022, 939 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 777 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 427 complaints.
Key statistics
- Total complaints
- 939
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 20 September 2022 show 939 complaints originating from 652 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.3% |
| Florida | 92 | 9.8% |
| Texas | 76 | 8.1% |
| New York | 55 | 5.9% |
| Illinois | 44 | 4.7% |
| Georgia | 34 | 3.6% |
| Ohio | 34 | 3.6% |
| North Carolina | 33 | 3.5% |
| Virginia | 30 | 3.2% |
| New Jersey | 27 | 2.9% |
| Other states and territories | 386 | 41.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 665 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 665 | 70.8% |
| Internet | 194 | 20.7% |
| TV | 59 | 6.3% |
| Accessibility | 9 | 1.0% |
| Radio | 8 | 0.9% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
665 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 64.2% |
| Billing | 92 | 13.8% |
| Availability (including rural call completion) | 64 | 9.6% |
| Equipment | 30 | 4.5% |
| Number Portability (keeping your number if you change providers) | 24 | 3.6% |
| Interference (including signal jammers) | 9 | 1.4% |
| Privacy | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 38.7% |
| Availability | 73 | 37.6% |
| Interference | 16 | 8.2% |
| Equipment | 11 | 5.7% |
| Speed | 11 | 5.7% |
| Privacy | 8 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
59 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 45.8% |
| Availability | 16 | 27.1% |
| Indecency | 7 | 11.9% |
| Loud Commercials | 4 | 6.8% |
| Equipment | 3 | 5.1% |
| Privacy | 2 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.