FCC Consumer Complaints – 21 September 2022
Introduction
The Federal Communications Commission recorded 1019 consumer complaints on Wednesday, 21 September 2022 relating to telecommunications services, complaint volume increased from 939 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 428 complaints.
Key statistics
- Total complaints
- 1019
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (428)
- Most reported state/territory
- California (133)
Where the complaints came from
The 1019 complaints recorded on 21 September 2022 were submitted from 653 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Missouri, where Kansas city accounted for 48 of the 60 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 13.1% |
| Texas | 75 | 7.4% |
| Missouri | 60 | 5.9% |
| New York | 57 | 5.6% |
| Florida | 55 | 5.4% |
| Michigan | 43 | 4.2% |
| Colorado | 33 | 3.2% |
| Illinois | 33 | 3.2% |
| Pennsylvania | 33 | 3.2% |
| Indiana | 32 | 3.1% |
| Other states and territories | 460 | 45.1% |
Location highlight
A large share of complaints in Missouri originated from Kansas city, which accounted for most reports within the state.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 747 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 747 | 73.3% |
| Internet | 191 | 18.7% |
| TV | 60 | 5.9% |
| Radio | 9 | 0.9% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
747 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 428 | 57.3% |
| Availability (including rural call completion) | 125 | 16.7% |
| Billing | 74 | 9.9% |
| Equipment | 46 | 6.2% |
| Number Portability (keeping your number if you change providers) | 27 | 3.6% |
| Interference (including signal jammers) | 18 | 2.4% |
| Junk Faxes | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Privacy | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
191 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 43.5% |
| Billing | 60 | 31.4% |
| Equipment | 16 | 8.4% |
| Privacy | 13 | 6.8% |
| Speed | 10 | 5.2% |
| Interference | 9 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 31.7% |
| Availability | 14 | 23.3% |
| Equipment | 9 | 15.0% |
| Indecency | 9 | 15.0% |
| Loud Commercials | 8 | 13.3% |
| Interference | 1 | 1.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.