FCC Consumer Complaints – 23 September 2022
Introduction
A total of 809 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 September 2022, complaint volume fell from 1038 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 386 complaints recorded.
Key statistics
- Total complaints
- 809
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (386)
- Most reported state/territory
- California (126)
Where the complaints came from
On 23 September 2022, the 809 complaints recorded by the Federal Communications Commission were reported from 545 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 15.6% |
| Texas | 78 | 9.6% |
| New York | 49 | 6.1% |
| Florida | 48 | 5.9% |
| Arizona | 29 | 3.6% |
| Illinois | 27 | 3.3% |
| Washington | 27 | 3.3% |
| Pennsylvania | 25 | 3.1% |
| Maryland | 24 | 3.0% |
| Missouri | 23 | 2.8% |
| Other states and territories | 351 | 43.4% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 603 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 603 | 74.5% |
| Internet | 132 | 16.3% |
| TV | 55 | 6.8% |
| Radio | 7 | 0.9% |
| Accessibility | 6 | 0.7% |
| Request for Dispute Assistance | 3 | 0.4% |
| Broadband Story | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
603 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 386 | 64.0% |
| Billing | 75 | 12.4% |
| Availability (including rural call completion) | 58 | 9.6% |
| Equipment | 37 | 6.1% |
| Number Portability (keeping your number if you change providers) | 18 | 3.0% |
| Junk Faxes | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 6 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 34.8% |
| Billing | 43 | 32.6% |
| Equipment | 13 | 9.8% |
| Interference | 12 | 9.1% |
| Speed | 11 | 8.3% |
| Privacy | 7 | 5.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 40.0% |
| Availability | 10 | 18.2% |
| Loud Commercials | 8 | 14.5% |
| Indecency | 7 | 12.7% |
| Equipment | 4 | 7.3% |
| Interference | 3 | 5.5% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.