FCC Consumer Complaints – 24 September 2022
Introduction
On 24 September 2022, 400 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 809 complaints the day before. Complaints were reported across 45 states and territories, and California generated the highest number of submissions with 62 complaints. The most common issue reported was Unwanted Calls, accounting for 166 complaints.
Key statistics
- Total complaints
- 400
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (166)
- Most reported state/territory
- California (62)
Where the complaints came from
A total of 400 complaints were recorded on 24 September 2022, with reports originating from 294 cities in 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 15.5% |
| Florida | 30 | 7.5% |
| Texas | 28 | 7.0% |
| Ohio | 24 | 6.0% |
| New York | 23 | 5.8% |
| Washington | 17 | 4.3% |
| Arizona | 16 | 4.0% |
| North Carolina | 15 | 3.8% |
| Virginia | 15 | 3.8% |
| Pennsylvania | 12 | 3.0% |
| Other states and territories | 158 | 39.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 38 different cities.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 258 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 258 | 64.5% |
| Internet | 100 | 25.0% |
| TV | 28 | 7.0% |
| Radio | 7 | 1.8% |
| Accessibility | 2 | 0.5% |
| Broadband Story | 2 | 0.5% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
258 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 166 | 64.3% |
| Billing | 28 | 10.9% |
| Number Portability (keeping your number if you change providers) | 19 | 7.4% |
| Availability (including rural call completion) | 15 | 5.8% |
| Equipment | 12 | 4.7% |
| Privacy | 8 | 3.1% |
| Interference (including signal jammers) | 6 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
100 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 39.0% |
| Billing | 31 | 31.0% |
| Interference | 10 | 10.0% |
| Speed | 10 | 10.0% |
| Equipment | 7 | 7.0% |
| Privacy | 3 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.