FCC Consumer Complaints – 25 September 2022
Introduction
A total of 326 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 September 2022, this was lower than the 400 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 326
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (92)
- Most reported state/territory
- California (60)
Where the complaints came from
Reports recorded on 25 September 2022 show 326 complaints originating from 240 cities across 45 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. At the city level, complaints were spread across locations, with no single city representing a significant proportion of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 18.4% |
| Florida | 36 | 11.0% |
| Texas | 20 | 6.1% |
| New York | 19 | 5.8% |
| New Jersey | 14 | 4.3% |
| Pennsylvania | 14 | 4.3% |
| Arizona | 13 | 4.0% |
| Ohio | 12 | 3.7% |
| Michigan | 11 | 3.4% |
| Georgia | 10 | 3.1% |
| Other states and territories | 117 | 35.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 184 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 184 | 56.4% |
| Internet | 91 | 27.9% |
| TV | 32 | 9.8% |
| Radio | 12 | 3.7% |
| Emergency | 5 | 1.5% |
| Broadband Story | 2 | 0.6% |
Phone complaints
184 complaints were recorded in this category, representing 56.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 92 | 50.0% |
| Billing | 27 | 14.7% |
| Availability (including rural call completion) | 26 | 14.1% |
| Equipment | 11 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.3% |
| Interference (including signal jammers) | 7 | 3.8% |
| Number Portability (keeping your number if you change providers) | 6 | 3.3% |
| Privacy | 6 | 3.3% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 37.4% |
| Billing | 28 | 30.8% |
| Speed | 13 | 14.3% |
| Interference | 8 | 8.8% |
| Privacy | 5 | 5.5% |
| Equipment | 3 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 10 | 31.3% |
| Availability | 7 | 21.9% |
| Billing | 7 | 21.9% |
| Indecency | 5 | 15.6% |
| Equipment | 1 | 3.1% |
| Interference | 1 | 3.1% |
| Privacy | 1 | 3.1% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.