FCC Consumer Complaints – 26 September 2022
Introduction
On 26 September 2022, 821 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 326 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 315 complaints.
Key statistics
- Total complaints
- 821
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (315)
- Most reported state/territory
- California (91)
Where the complaints came from
The 821 complaints recorded on 26 September 2022 were submitted from 545 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 19 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 11.1% |
| Texas | 60 | 7.3% |
| Florida | 55 | 6.7% |
| New York | 49 | 6.0% |
| Ohio | 33 | 4.0% |
| Kentucky | 31 | 3.8% |
| Pennsylvania | 30 | 3.7% |
| Illinois | 29 | 3.5% |
| Arizona | 27 | 3.3% |
| Georgia | 26 | 3.2% |
| Other states and territories | 363 | 44.2% |
Location highlight
A large share of complaints in Kentucky originated from Frankfort, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 553 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 553 | 67.4% |
| Internet | 170 | 20.7% |
| TV | 58 | 7.1% |
| Radio | 33 | 4.0% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
553 complaints were recorded in this category, representing 67.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 315 | 57.0% |
| Billing | 64 | 11.6% |
| Availability (including rural call completion) | 62 | 11.2% |
| Equipment | 46 | 8.3% |
| Number Portability (keeping your number if you change providers) | 20 | 3.6% |
| Junk Faxes | 18 | 3.3% |
| Privacy | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Interference (including signal jammers) | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
170 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 40.6% |
| Billing | 56 | 32.9% |
| Speed | 14 | 8.2% |
| Interference | 12 | 7.1% |
| Equipment | 11 | 6.5% |
| Privacy | 8 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
58 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 29.3% |
| Billing | 13 | 22.4% |
| Loud Commercials | 12 | 20.7% |
| Indecency | 6 | 10.3% |
| Interference | 6 | 10.3% |
| Equipment | 4 | 6.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
Radio complaints
33 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 26 | 78.8% |
| Interference | 3 | 9.1% |
| Pirate Radio | 3 | 9.1% |
| Availability | 1 | 3.0% |
Indecency and Interference accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.