FCC Consumer Complaints – 27 September 2022
Introduction
The Federal Communications Commission recorded 936 consumer complaints on 27 September 2022 relating to telecommunications services, complaint volume increased from 821 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 429 complaints.
Key statistics
- Total complaints
- 936
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (429)
- Most reported state/territory
- California (123)
Where the complaints came from
The 936 complaints recorded on 27 September 2022 originated from 590 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 13.1% |
| Texas | 86 | 9.2% |
| Florida | 71 | 7.6% |
| New York | 63 | 6.7% |
| Illinois | 50 | 5.3% |
| Pennsylvania | 35 | 3.7% |
| Ohio | 33 | 3.5% |
| Arizona | 32 | 3.4% |
| Virginia | 31 | 3.3% |
| Georgia | 28 | 3.0% |
| Other states and territories | 374 | 40.0% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 684 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 684 | 73.1% |
| Internet | 177 | 18.9% |
| TV | 49 | 5.2% |
| Radio | 16 | 1.7% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
684 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 429 | 62.7% |
| Availability (including rural call completion) | 85 | 12.4% |
| Billing | 71 | 10.4% |
| Equipment | 38 | 5.6% |
| Junk Faxes | 15 | 2.2% |
| Number Portability (keeping your number if you change providers) | 13 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Privacy | 11 | 1.6% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
177 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 43.5% |
| Billing | 52 | 29.4% |
| Interference | 15 | 8.5% |
| Speed | 13 | 7.3% |
| Equipment | 12 | 6.8% |
| Privacy | 8 | 4.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 44.9% |
| Availability | 9 | 18.4% |
| Indecency | 6 | 12.2% |
| Loud Commercials | 6 | 12.2% |
| Interference | 5 | 10.2% |
| Equipment | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
429 complaints relating to unwanted calls were recorded on this date, accounting for 45.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (812) 813-6595 | 5 | 1.2% |
| (214) 446-7163 | 4 | 0.9% |
| (315) 280-9780 | 4 | 0.9% |
| (209) 721-2318 | 3 | 0.7% |
| (315) 280-9711 | 3 | 0.7% |
| (800) 347-4736 | 3 | 0.7% |
| (240) 626-1252 | 2 | 0.5% |
| (315) 280-9779 | 2 | 0.5% |
| (325) 270-1037 | 2 | 0.5% |
| (408) 648-2720 | 2 | 0.5% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (812) 813-6595 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.