FCC Consumer Complaints – 28 September 2022
Introduction
The Federal Communications Commission recorded 820 consumer complaints on Wednesday, 28 September 2022 relating to telecommunications services, this was lower than the 936 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 373 complaints.
Key statistics
- Total complaints
- 820
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (373)
- Most reported state/territory
- California (110)
Where the complaints came from
Across 536 cities in 48 states and territories, a total of 820 complaints were recorded on 28 September 2022. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 13.4% |
| Texas | 61 | 7.4% |
| Florida | 60 | 7.3% |
| Illinois | 53 | 6.5% |
| New York | 44 | 5.4% |
| Pennsylvania | 35 | 4.3% |
| North Carolina | 31 | 3.8% |
| Washington | 31 | 3.8% |
| Ohio | 30 | 3.7% |
| Arizona | 24 | 2.9% |
| Other states and territories | 341 | 41.6% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 601 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 73.3% |
| Internet | 156 | 19.0% |
| TV | 43 | 5.2% |
| Radio | 10 | 1.2% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
601 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 373 | 62.1% |
| Billing | 73 | 12.1% |
| Availability (including rural call completion) | 58 | 9.7% |
| Equipment | 33 | 5.5% |
| Number Portability (keeping your number if you change providers) | 20 | 3.3% |
| Interference (including signal jammers) | 14 | 2.3% |
| Junk Faxes | 11 | 1.8% |
| Privacy | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
156 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 41.0% |
| Billing | 51 | 32.7% |
| Interference | 13 | 8.3% |
| Speed | 11 | 7.1% |
| Privacy | 9 | 5.8% |
| Equipment | 8 | 5.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 58.1% |
| Availability | 7 | 16.3% |
| Indecency | 6 | 14.0% |
| Loud Commercials | 4 | 9.3% |
| Equipment | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
373 complaints relating to unwanted calls were recorded on this date, accounting for 45.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 654-0019 | 5 | 1.3% |
| (812) 813-6588 | 2 | 0.5% |
| (202) 977-4393 | 1 | 0.3% |
| (205) 289-6251 | 1 | 0.3% |
| (206) 350-8375 | 1 | 0.3% |
| (207) 600-4140 | 1 | 0.3% |
| (209) 925-0156 | 1 | 0.3% |
| (210) 635-1870 | 1 | 0.3% |
| (214) 446-7163 | 1 | 0.3% |
| (215) 253-8165 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 261-0504 | 5 | 1.3% |
| (509) 512-3086 | 2 | 0.5% |
| (619) 552-6742 | 2 | 0.5% |
| (202) 224-3344 | 1 | 0.3% |
| (202) 977-4393 | 1 | 0.3% |
| (203) 989-2553 | 1 | 0.3% |
| (206) 809-7241 | 1 | 0.3% |
| (209) 563-1131 | 1 | 0.3% |
| (215) 253-8165 | 1 | 0.3% |
| (216) 243-6412 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 261-0504 stood out as the most frequently reported business contact number.
- (888) 654-0019 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.