FCC Consumer Complaints – 29 September 2022
Introduction
On Thursday, 29 September 2022, 832 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 820 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 379 complaints recorded.
Key statistics
- Total complaints
- 832
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (379)
- Most reported state/territory
- California (104)
Where the complaints came from
Reports recorded on 29 September 2022 show 832 complaints originating from 548 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 12.5% |
| New York | 61 | 7.3% |
| Texas | 59 | 7.1% |
| Florida | 54 | 6.5% |
| Georgia | 34 | 4.1% |
| Illinois | 33 | 4.0% |
| Pennsylvania | 32 | 3.8% |
| Arizona | 30 | 3.6% |
| New Jersey | 27 | 3.2% |
| Michigan | 26 | 3.1% |
| Other states and territories | 369 | 44.4% |
Location highlight
Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 598 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 598 | 71.9% |
| Internet | 176 | 21.2% |
| TV | 44 | 5.3% |
| Radio | 10 | 1.2% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
598 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 379 | 63.4% |
| Availability (including rural call completion) | 64 | 10.7% |
| Billing | 58 | 9.7% |
| Equipment | 34 | 5.7% |
| Number Portability (keeping your number if you change providers) | 23 | 3.8% |
| Privacy | 19 | 3.2% |
| Interference (including signal jammers) | 10 | 1.7% |
| Junk Faxes | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 47.7% |
| Billing | 57 | 32.4% |
| Privacy | 11 | 6.3% |
| Speed | 11 | 6.3% |
| Interference | 10 | 5.7% |
| Equipment | 3 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 52.3% |
| Availability | 8 | 18.2% |
| Loud Commercials | 6 | 13.6% |
| Equipment | 5 | 11.4% |
| Indecency | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.