FCC Consumer Complaints – 30 September 2022
Introduction
On Friday, 30 September 2022, the Federal Communications Commission recorded 752 consumer complaints relating to telecommunications services, this represented a decline from the 832 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 310 complaints recorded.
Key statistics
- Total complaints
- 752
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (310)
- Most reported state/territory
- California (97)
Where the complaints came from
A total of 752 complaints were recorded on 30 September 2022, with reports originating from 535 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 12.9% |
| Florida | 55 | 7.3% |
| New York | 50 | 6.6% |
| Texas | 45 | 6.0% |
| North Carolina | 40 | 5.3% |
| Pennsylvania | 34 | 4.5% |
| Michigan | 24 | 3.2% |
| Ohio | 23 | 3.1% |
| Colorado | 22 | 2.9% |
| Maryland | 21 | 2.8% |
| Other states and territories | 341 | 45.3% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 537 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 537 | 71.4% |
| Internet | 147 | 19.5% |
| TV | 46 | 6.1% |
| Radio | 10 | 1.3% |
| Emergency | 5 | 0.7% |
| Accessibility | 4 | 0.5% |
| Request for Dispute Assistance | 2 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
537 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 310 | 57.7% |
| Billing | 70 | 13.0% |
| Availability (including rural call completion) | 60 | 11.2% |
| Equipment | 41 | 7.6% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.6% |
| Privacy | 11 | 2.0% |
| Junk Faxes | 8 | 1.5% |
| Interference (including signal jammers) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 38.8% |
| Billing | 50 | 34.0% |
| Speed | 17 | 11.6% |
| Interference | 13 | 8.8% |
| Equipment | 5 | 3.4% |
| Privacy | 5 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 34.8% |
| Availability | 10 | 21.7% |
| Loud Commercials | 8 | 17.4% |
| Indecency | 7 | 15.2% |
| Equipment | 3 | 6.5% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.