FCC Consumer Complaints – 1 October 2022
Introduction
On 1 October 2022, 436 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 752 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 436
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (126)
- Most reported state/territory
- California (46)
Where the complaints came from
Reports recorded on 1 October 2022 show 436 complaints originating from 324 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 10.6% |
| Texas | 44 | 10.1% |
| Florida | 37 | 8.5% |
| New York | 37 | 8.5% |
| Illinois | 19 | 4.4% |
| Kentucky | 17 | 3.9% |
| North Carolina | 17 | 3.9% |
| Arizona | 14 | 3.2% |
| Pennsylvania | 14 | 3.2% |
| Colorado | 13 | 3.0% |
| Other states and territories | 178 | 40.8% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 266 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 61.0% |
| Internet | 114 | 26.1% |
| TV | 51 | 11.7% |
| Accessibility | 3 | 0.7% |
| Radio | 2 | 0.5% |
Phone complaints
266 complaints were recorded in this category, representing 61.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 126 | 47.4% |
| Availability (including rural call completion) | 42 | 15.8% |
| Billing | 37 | 13.9% |
| Equipment | 18 | 6.8% |
| Number Portability (keeping your number if you change providers) | 18 | 6.8% |
| Interference (including signal jammers) | 10 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.4% |
| Privacy | 6 | 2.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 45.6% |
| Billing | 36 | 31.6% |
| Speed | 13 | 11.4% |
| Equipment | 7 | 6.1% |
| Privacy | 4 | 3.5% |
| Interference | 2 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 47.1% |
| Billing | 11 | 21.6% |
| Loud Commercials | 9 | 17.6% |
| Indecency | 4 | 7.8% |
| Equipment | 2 | 3.9% |
| Interference | 1 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 126 complaints relating to unwanted calls were recorded on this date, representing 28.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 837-4095 | 5 | 4.0% |
| (203) 530-9909 | 2 | 1.6% |
| (202) 926-1767 | 1 | 0.8% |
| (213) 675-7628 | 1 | 0.8% |
| (223) 268-0077 | 1 | 0.8% |
| (225) 240-8592 | 1 | 0.8% |
| (229) 337-4397 | 1 | 0.8% |
| (240) 201-5325 | 1 | 0.8% |
| (270) 817-0002 | 1 | 0.8% |
| (302) 763-3011 | 1 | 0.8% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (217) 837-4095 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.