FCC Consumer Complaints – 2 October 2022
Introduction
On 2 October 2022, 429 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 436 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 429
- States & territories reporting
- 47
- Most common issue
- Billing (94)
- Most reported state/territory
- California (59)
Where the complaints came from
A total of 429 complaints were recorded on 2 October 2022, with reports originating from 320 cities in 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 13.8% |
| Florida | 37 | 8.6% |
| Texas | 23 | 5.4% |
| Michigan | 21 | 4.9% |
| New York | 19 | 4.4% |
| North Carolina | 18 | 4.2% |
| Illinois | 17 | 4.0% |
| Georgia | 14 | 3.3% |
| Ohio | 14 | 3.3% |
| Louisiana | 13 | 3.0% |
| Other states and territories | 194 | 45.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 36 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 221 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 221 | 51.5% |
| Internet | 118 | 27.5% |
| TV | 71 | 16.6% |
| Radio | 15 | 3.5% |
| Emergency | 3 | 0.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
221 complaints were recorded in this category, representing 51.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 91 | 41.2% |
| Billing | 36 | 16.3% |
| Availability (including rural call completion) | 33 | 14.9% |
| Equipment | 27 | 12.2% |
| Number Portability (keeping your number if you change providers) | 10 | 4.5% |
| Privacy | 10 | 4.5% |
| Interference (including signal jammers) | 7 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
| Junk Faxes | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 27.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 33.9% |
| Billing | 36 | 30.5% |
| Speed | 18 | 15.3% |
| Interference | 10 | 8.5% |
| Equipment | 8 | 6.8% |
| Privacy | 6 | 5.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 40.8% |
| Billing | 20 | 28.2% |
| Loud Commercials | 15 | 21.1% |
| Indecency | 3 | 4.2% |
| Privacy | 2 | 2.8% |
| Interference | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.