FCC Consumer Complaints – 3 October 2022
Introduction
The Federal Communications Commission recorded 868 consumer complaints on Monday, 3 October 2022 relating to telecommunications services, this represented an increase from the 429 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 868
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (299)
- Most reported state/territory
- California (124)
Where the complaints came from
The 868 complaints recorded on 3 October 2022 were submitted from 599 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 14.3% |
| Florida | 70 | 8.1% |
| Texas | 55 | 6.3% |
| New York | 44 | 5.1% |
| Virginia | 37 | 4.3% |
| Illinois | 34 | 3.9% |
| Georgia | 31 | 3.6% |
| Ohio | 29 | 3.3% |
| Michigan | 28 | 3.2% |
| Pennsylvania | 28 | 3.2% |
| Other states and territories | 386 | 44.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 570 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 570 | 65.7% |
| Internet | 229 | 26.4% |
| TV | 57 | 6.6% |
| Radio | 6 | 0.7% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
570 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 299 | 52.5% |
| Billing | 87 | 15.3% |
| Availability (including rural call completion) | 71 | 12.5% |
| Equipment | 35 | 6.1% |
| Number Portability (keeping your number if you change providers) | 31 | 5.4% |
| Privacy | 20 | 3.5% |
| Interference (including signal jammers) | 10 | 1.8% |
| Junk Faxes | 6 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.9% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
229 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 88 | 38.4% |
| Billing | 84 | 36.7% |
| Interference | 19 | 8.3% |
| Speed | 17 | 7.4% |
| Equipment | 12 | 5.2% |
| Privacy | 9 | 3.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 40.4% |
| Availability | 13 | 22.8% |
| Loud Commercials | 11 | 19.3% |
| Equipment | 4 | 7.0% |
| Indecency | 4 | 7.0% |
| Privacy | 2 | 3.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.