FCC Consumer Complaints – 4 October 2022
Introduction
On Tuesday, 4 October 2022, 935 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 868 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 935
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (385)
- Most reported state/territory
- California (116)
Where the complaints came from
The 935 complaints recorded on 4 October 2022 were submitted from 644 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 12.4% |
| Florida | 83 | 8.9% |
| Texas | 82 | 8.8% |
| New York | 72 | 7.7% |
| Pennsylvania | 38 | 4.1% |
| Colorado | 32 | 3.4% |
| Georgia | 32 | 3.4% |
| North Carolina | 32 | 3.4% |
| Maryland | 30 | 3.2% |
| Ohio | 28 | 3.0% |
| Other states and territories | 389 | 41.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 649 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 649 | 69.4% |
| Internet | 202 | 21.6% |
| TV | 65 | 7.0% |
| Radio | 13 | 1.4% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
649 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 385 | 59.3% |
| Billing | 93 | 14.3% |
| Availability (including rural call completion) | 64 | 9.9% |
| Equipment | 48 | 7.4% |
| Number Portability (keeping your number if you change providers) | 21 | 3.2% |
| Interference (including signal jammers) | 11 | 1.7% |
| Junk Faxes | 9 | 1.4% |
| Privacy | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
202 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 37.6% |
| Availability | 66 | 32.7% |
| Speed | 22 | 10.9% |
| Interference | 18 | 8.9% |
| Equipment | 13 | 6.4% |
| Privacy | 7 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 40.0% |
| Availability | 20 | 30.8% |
| Loud Commercials | 7 | 10.8% |
| Indecency | 6 | 9.2% |
| Equipment | 5 | 7.7% |
| Interference | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.