FCC Consumer Complaints – 8 October 2022
Introduction
A total of 435 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 October 2022, this represented a decline from the 831 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 435
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (120)
- Most reported state/territory
- California (73)
Where the complaints came from
Across 338 cities in 47 states and territories, a total of 435 complaints were recorded on 8 October 2022. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 16.8% |
| Florida | 47 | 10.8% |
| Texas | 37 | 8.5% |
| Georgia | 18 | 4.1% |
| Michigan | 15 | 3.4% |
| New Jersey | 15 | 3.4% |
| Arizona | 14 | 3.2% |
| Ohio | 13 | 3.0% |
| Washington | 13 | 3.0% |
| Illinois | 12 | 2.8% |
| Other states and territories | 178 | 40.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 268 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 268 | 61.6% |
| Internet | 90 | 20.7% |
| TV | 41 | 9.4% |
| Radio | 31 | 7.1% |
| Accessibility | 2 | 0.5% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
268 complaints were recorded in this category, representing 61.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 120 | 44.8% |
| Billing | 49 | 18.3% |
| Availability (including rural call completion) | 35 | 13.1% |
| Equipment | 25 | 9.3% |
| Number Portability (keeping your number if you change providers) | 18 | 6.7% |
| Privacy | 8 | 3.0% |
| Interference (including signal jammers) | 7 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
90 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 45.6% |
| Billing | 26 | 28.9% |
| Speed | 8 | 8.9% |
| Privacy | 7 | 7.8% |
| Equipment | 5 | 5.6% |
| Interference | 3 | 3.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 36.6% |
| Loud Commercials | 9 | 22.0% |
| Indecency | 8 | 19.5% |
| Billing | 6 | 14.6% |
| Equipment | 2 | 4.9% |
| Interference | 1 | 2.4% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Indecency.
Radio complaints
31 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 29.0% |
| Interference | 6 | 19.4% |
| Pirate Radio | 5 | 16.1% |
| Indecency | 4 | 12.9% |
| Commercials/Promotions | 3 | 9.7% |
| Equipment | 3 | 9.7% |
The remaining complaints in this category were spread across several issues, including Availability, Interference and Pirate Radio.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.