FCC Consumer Complaints – 9 October 2022
Introduction
A total of 366 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 9 October 2022, this represented a decline from the 435 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 366
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (46)
Where the complaints came from
The 366 complaints recorded on 9 October 2022 originated from 272 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 12.6% |
| Florida | 43 | 11.7% |
| New York | 35 | 9.6% |
| Texas | 20 | 5.5% |
| Pennsylvania | 19 | 5.2% |
| Ohio | 17 | 4.6% |
| Michigan | 16 | 4.4% |
| Kentucky | 12 | 3.3% |
| South Carolina | 11 | 3.0% |
| Georgia | 10 | 2.7% |
| Other states and territories | 137 | 37.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 218 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 218 | 59.6% |
| Internet | 86 | 23.5% |
| TV | 40 | 10.9% |
| Radio | 16 | 4.4% |
| Emergency | 4 | 1.1% |
| Accessibility | 2 | 0.5% |
Phone complaints
218 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 52.8% |
| Billing | 32 | 14.7% |
| Availability (including rural call completion) | 25 | 11.5% |
| Privacy | 12 | 5.5% |
| Interference (including signal jammers) | 11 | 5.0% |
| Equipment | 10 | 4.6% |
| Number Portability (keeping your number if you change providers) | 9 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
Internet complaints
86 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 37.2% |
| Billing | 28 | 32.6% |
| Privacy | 9 | 10.5% |
| Equipment | 6 | 7.0% |
| Interference | 6 | 7.0% |
| Speed | 5 | 5.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 35.0% |
| Availability | 8 | 20.0% |
| Loud Commercials | 7 | 17.5% |
| Equipment | 4 | 10.0% |
| Indecency | 2 | 5.0% |
| Interference | 1 | 2.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.