FCC Consumer Complaints – 10 October 2022
Introduction
The Federal Communications Commission recorded 695 consumer complaints on 10 October 2022 relating to telecommunications services, complaint volume increased from 366 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 273 complaints recorded.
Key statistics
- Total complaints
- 695
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (273)
- Most reported state/territory
- California (86)
Where the complaints came from
The 695 complaints recorded on 10 October 2022 were submitted from 499 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 12.4% |
| Florida | 53 | 7.6% |
| Texas | 51 | 7.3% |
| New York | 42 | 6.0% |
| Ohio | 33 | 4.7% |
| Georgia | 26 | 3.7% |
| Washington | 26 | 3.7% |
| Michigan | 25 | 3.6% |
| Arizona | 20 | 2.9% |
| Illinois | 20 | 2.9% |
| Other states and territories | 312 | 44.9% |
Location highlight
Complaints in California were reported across 62 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 452 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 452 | 65.0% |
| Internet | 163 | 23.5% |
| TV | 49 | 7.1% |
| Radio | 28 | 4.0% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
452 complaints were recorded in this category, representing 65.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 273 | 60.4% |
| Availability (including rural call completion) | 53 | 11.7% |
| Billing | 52 | 11.5% |
| Equipment | 23 | 5.1% |
| Number Portability (keeping your number if you change providers) | 19 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.4% |
| Interference (including signal jammers) | 9 | 2.0% |
| Privacy | 9 | 2.0% |
| Junk Faxes | 3 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
163 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 39.3% |
| Billing | 59 | 36.2% |
| Speed | 14 | 8.6% |
| Equipment | 9 | 5.5% |
| Interference | 9 | 5.5% |
| Privacy | 8 | 4.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.7% |
| Loud Commercials | 14 | 28.6% |
| Availability | 8 | 16.3% |
| Indecency | 5 | 10.2% |
| Equipment | 3 | 6.1% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.