FCC Consumer Complaints – 11 October 2022
Introduction
A total of 853 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 October 2022, this was higher than the 695 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 329 complaints.
Key statistics
- Total complaints
- 853
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (329)
- Most reported state/territory
- California (103)
Where the complaints came from
Across 573 cities in 49 states and territories, a total of 853 complaints were recorded on 11 October 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 12.1% |
| Florida | 80 | 9.4% |
| Texas | 68 | 8.0% |
| New York | 63 | 7.4% |
| Georgia | 40 | 4.7% |
| Michigan | 33 | 3.9% |
| North Carolina | 32 | 3.8% |
| Pennsylvania | 32 | 3.8% |
| Illinois | 30 | 3.5% |
| Washington | 29 | 3.4% |
| Other states and territories | 342 | 40.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 574 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 574 | 67.3% |
| Internet | 200 | 23.4% |
| TV | 46 | 5.4% |
| Radio | 30 | 3.5% |
| Emergency | 3 | 0.4% |
Phone complaints
574 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 57.3% |
| Billing | 80 | 13.9% |
| Availability (including rural call completion) | 66 | 11.5% |
| Equipment | 30 | 5.2% |
| Number Portability (keeping your number if you change providers) | 27 | 4.7% |
| Junk Faxes | 14 | 2.4% |
| Privacy | 14 | 2.4% |
| Interference (including signal jammers) | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
200 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 76 | 38.0% |
| Billing | 72 | 36.0% |
| Privacy | 15 | 7.5% |
| Speed | 14 | 7.0% |
| Equipment | 12 | 6.0% |
| Interference | 11 | 5.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 41.3% |
| Billing | 12 | 26.1% |
| Loud Commercials | 7 | 15.2% |
| Indecency | 3 | 6.5% |
| Interference | 3 | 6.5% |
| Equipment | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Radio complaints
30 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 14 | 46.7% |
| Pirate Radio | 8 | 26.7% |
| Availability | 3 | 10.0% |
| Indecency | 3 | 10.0% |
| Commercials/Promotions | 2 | 6.7% |
Interference and Pirate Radio were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.