FCC Consumer Complaints – 12 October 2022
Introduction
The Federal Communications Commission recorded 882 consumer complaints on 12 October 2022 relating to telecommunications services, complaint volume increased from 853 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 372 complaints.
Key statistics
- Total complaints
- 882
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (372)
- Most reported state/territory
- California (107)
Where the complaints came from
Reports recorded on 12 October 2022 show 882 complaints originating from 611 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 12.1% |
| Texas | 80 | 9.1% |
| Florida | 61 | 6.9% |
| Pennsylvania | 48 | 5.4% |
| New York | 44 | 5.0% |
| Illinois | 35 | 4.0% |
| Georgia | 34 | 3.9% |
| North Carolina | 34 | 3.9% |
| Washington | 33 | 3.7% |
| Ohio | 28 | 3.2% |
| Other states and territories | 377 | 42.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 616 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 69.8% |
| Internet | 185 | 21.0% |
| TV | 60 | 6.8% |
| Radio | 13 | 1.5% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
616 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 372 | 60.4% |
| Billing | 80 | 13.0% |
| Availability (including rural call completion) | 50 | 8.1% |
| Equipment | 37 | 6.0% |
| Privacy | 24 | 3.9% |
| Number Portability (keeping your number if you change providers) | 17 | 2.8% |
| Interference (including signal jammers) | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Junk Faxes | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
185 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 42.7% |
| Billing | 70 | 37.8% |
| Speed | 16 | 8.6% |
| Interference | 8 | 4.3% |
| Privacy | 8 | 4.3% |
| Equipment | 4 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
60 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 33.3% |
| Billing | 16 | 26.7% |
| Loud Commercials | 8 | 13.3% |
| Indecency | 6 | 10.0% |
| Privacy | 6 | 10.0% |
| Equipment | 3 | 5.0% |
| Interference | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 372 complaints relating to unwanted calls on this date, representing 42.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 447-9239 | 7 | 1.9% |
| (503) 436-7151 | 2 | 0.5% |
| (702) 930-8144 | 2 | 0.5% |
| (704) 270-6895 | 2 | 0.5% |
| (850) 629-5184 | 2 | 0.5% |
| (201) 365-2523 | 1 | 0.3% |
| (201) 801-1119 | 1 | 0.3% |
| (201) 844-9749 | 1 | 0.3% |
| (201) 844-9861 | 1 | 0.3% |
| (202) 675-6000 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (800) 447-9239 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.