FCC Consumer Complaints – 13 October 2022
Introduction
On Thursday, 13 October 2022, 889 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 882 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 408 complaints.
Key statistics
- Total complaints
- 889
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (408)
- Most reported state/territory
- California (158)
Where the complaints came from
The 889 complaints recorded on 13 October 2022 originated from 609 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 17.8% |
| New York | 88 | 9.9% |
| Texas | 67 | 7.5% |
| Florida | 59 | 6.6% |
| Pennsylvania | 39 | 4.4% |
| Arizona | 30 | 3.4% |
| New Jersey | 27 | 3.0% |
| Michigan | 26 | 2.9% |
| Illinois | 25 | 2.8% |
| North Carolina | 25 | 2.8% |
| Other states and territories | 345 | 38.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 643 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 643 | 72.3% |
| Internet | 175 | 19.7% |
| TV | 51 | 5.7% |
| Radio | 15 | 1.7% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
643 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 408 | 63.5% |
| Billing | 66 | 10.3% |
| Availability (including rural call completion) | 63 | 9.8% |
| Equipment | 33 | 5.1% |
| Number Portability (keeping your number if you change providers) | 22 | 3.4% |
| Interference (including signal jammers) | 18 | 2.8% |
| Junk Faxes | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Privacy | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
175 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 40.6% |
| Billing | 65 | 37.1% |
| Equipment | 11 | 6.3% |
| Speed | 11 | 6.3% |
| Privacy | 9 | 5.1% |
| Interference | 8 | 4.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 27.5% |
| Billing | 12 | 23.5% |
| Indecency | 10 | 19.6% |
| Loud Commercials | 5 | 9.8% |
| Equipment | 4 | 7.8% |
| Interference | 4 | 7.8% |
| Privacy | 1 | 2.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
Unwanted calls
408 complaints relating to unwanted calls were recorded on this date, accounting for 45.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (323) 991-5957 | 5 | 1.2% |
| (315) 280-9711 | 3 | 0.7% |
| (315) 870-3183 | 3 | 0.7% |
| (315) 280-9779 | 2 | 0.5% |
| (315) 802-7301 | 2 | 0.5% |
| (315) 840-0817 | 2 | 0.5% |
| (315) 853-6646 | 2 | 0.5% |
| (315) 947-3151 | 2 | 0.5% |
| (408) 648-2720 | 2 | 0.5% |
| (505) 946-8101 | 2 | 0.5% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (323) 991-5957 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.