FCC Consumer Complaints – 14 October 2022
Introduction
A total of 725 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 October 2022, this was lower than the 889 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 288 complaints recorded.
Key statistics
- Total complaints
- 725
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (288)
- Most reported state/territory
- California (89)
Where the complaints came from
A total of 725 complaints were recorded on 14 October 2022, with reports originating from 531 cities in 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 12.3% |
| Florida | 57 | 7.9% |
| New York | 57 | 7.9% |
| Texas | 50 | 6.9% |
| Illinois | 29 | 4.0% |
| North Carolina | 26 | 3.6% |
| Pennsylvania | 25 | 3.4% |
| Kentucky | 24 | 3.3% |
| Ohio | 24 | 3.3% |
| Georgia | 22 | 3.0% |
| Other states and territories | 322 | 44.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 505 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 505 | 69.7% |
| Internet | 148 | 20.4% |
| TV | 49 | 6.8% |
| Radio | 14 | 1.9% |
| Accessibility | 4 | 0.6% |
| Emergency | 4 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
505 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 288 | 57.0% |
| Availability (including rural call completion) | 57 | 11.3% |
| Billing | 56 | 11.1% |
| Equipment | 41 | 8.1% |
| Number Portability (keeping your number if you change providers) | 24 | 4.8% |
| Privacy | 12 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.0% |
| Interference (including signal jammers) | 8 | 1.6% |
| Junk Faxes | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
148 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 50.0% |
| Billing | 40 | 27.0% |
| Equipment | 10 | 6.8% |
| Speed | 10 | 6.8% |
| Interference | 7 | 4.7% |
| Privacy | 7 | 4.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 28.6% |
| Billing | 14 | 28.6% |
| Indecency | 9 | 18.4% |
| Loud Commercials | 8 | 16.3% |
| Equipment | 3 | 6.1% |
| Interference | 1 | 2.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.