FCC Consumer Complaints – 15 October 2022
Introduction
On Saturday, 15 October 2022, 435 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 725 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 177 complaints.
Key statistics
- Total complaints
- 435
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- California (58)
Where the complaints came from
The 435 complaints recorded on 15 October 2022 originated from 315 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 13.3% |
| New York | 47 | 10.8% |
| Florida | 35 | 8.0% |
| Texas | 32 | 7.4% |
| Washington | 17 | 3.9% |
| Illinois | 14 | 3.2% |
| North Carolina | 14 | 3.2% |
| Minnesota | 13 | 3.0% |
| Massachusetts | 12 | 2.8% |
| Georgia | 11 | 2.5% |
| Other states and territories | 182 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 267 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 267 | 61.4% |
| Internet | 99 | 22.8% |
| TV | 53 | 12.2% |
| Radio | 8 | 1.8% |
| Accessibility | 4 | 0.9% |
| Request for Dispute Assistance | 3 | 0.7% |
| Emergency | 1 | 0.2% |
Phone complaints
267 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 66.3% |
| Billing | 24 | 9.0% |
| Equipment | 23 | 8.6% |
| Number Portability (keeping your number if you change providers) | 16 | 6.0% |
| Availability (including rural call completion) | 14 | 5.2% |
| Interference (including signal jammers) | 7 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.1% |
| Privacy | 3 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
99 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 46.5% |
| Billing | 31 | 31.3% |
| Privacy | 8 | 8.1% |
| Equipment | 5 | 5.1% |
| Speed | 5 | 5.1% |
| Interference | 4 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 17 | 32.1% |
| Availability | 15 | 28.3% |
| Billing | 10 | 18.9% |
| Loud Commercials | 9 | 17.0% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.