FCC Consumer Complaints – 16 October 2022
Introduction
The Federal Communications Commission recorded 343 consumer complaints on 16 October 2022 relating to telecommunications services, this was lower than the 435 complaints recorded the previous day. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 65 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 141 complaints.
Key statistics
- Total complaints
- 343
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (141)
- Most reported state/territory
- California (65)
Where the complaints came from
Across 241 cities in 50 states and territories, a total of 343 complaints were recorded on 16 October 2022. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. Complaints at the city level were distributed across multiple locations, with no single city accounting for a notable share.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 19.0% |
| Florida | 30 | 8.7% |
| New York | 24 | 7.0% |
| Texas | 15 | 4.4% |
| Kentucky | 13 | 3.8% |
| North Carolina | 13 | 3.8% |
| Washington | 12 | 3.5% |
| Alabama | 10 | 2.9% |
| Ohio | 10 | 2.9% |
| Colorado | 9 | 2.6% |
| Other states and territories | 142 | 41.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 214 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 214 | 62.4% |
| Internet | 96 | 28.0% |
| TV | 24 | 7.0% |
| Radio | 6 | 1.7% |
| Accessibility | 1 | 0.3% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
214 complaints were recorded in this category, representing 62.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 141 | 65.9% |
| Availability (including rural call completion) | 23 | 10.7% |
| Equipment | 21 | 9.8% |
| Billing | 13 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.8% |
| Number Portability (keeping your number if you change providers) | 6 | 2.8% |
| Privacy | 3 | 1.4% |
| Interference (including signal jammers) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Equipment and Billing among the most common.
Internet complaints
96 complaints were recorded in this category, representing 28.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 44.8% |
| Billing | 21 | 21.9% |
| Interference | 11 | 11.5% |
| Equipment | 8 | 8.3% |
| Speed | 7 | 7.3% |
| Privacy | 6 | 6.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.