FCC Consumer Complaints – 20 October 2022
Introduction
A total of 871 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 October 2022, this was lower than the 885 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 395 complaints.
Key statistics
- Total complaints
- 871
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (395)
- Most reported state/territory
- California (87)
Where the complaints came from
The 871 complaints recorded on 20 October 2022 were submitted from 602 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 10.0% |
| Texas | 75 | 8.6% |
| Florida | 67 | 7.7% |
| Illinois | 47 | 5.4% |
| New York | 45 | 5.2% |
| Georgia | 39 | 4.5% |
| North Carolina | 38 | 4.4% |
| Pennsylvania | 36 | 4.1% |
| Ohio | 34 | 3.9% |
| Minnesota | 28 | 3.2% |
| Other states and territories | 374 | 42.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 638 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 638 | 73.2% |
| Internet | 159 | 18.3% |
| TV | 48 | 5.5% |
| Radio | 19 | 2.2% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
638 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 395 | 61.9% |
| Billing | 72 | 11.3% |
| Availability (including rural call completion) | 68 | 10.7% |
| Equipment | 38 | 6.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Privacy | 12 | 1.9% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
159 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 45.3% |
| Billing | 51 | 32.1% |
| Speed | 14 | 8.8% |
| Equipment | 8 | 5.0% |
| Interference | 7 | 4.4% |
| Privacy | 7 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 29.2% |
| Indecency | 12 | 25.0% |
| Availability | 10 | 20.8% |
| Loud Commercials | 10 | 20.8% |
| Equipment | 1 | 2.1% |
| Privacy | 1 | 2.1% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.