FCC Consumer Complaints – 21 October 2022
Introduction
The Federal Communications Commission recorded 760 consumer complaints on 21 October 2022 relating to telecommunications services, this was lower than the 871 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 380 complaints.
Key statistics
- Total complaints
- 760
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (380)
- Most reported state/territory
- California (93)
Where the complaints came from
The 760 complaints recorded on 21 October 2022 were submitted from 566 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 12.2% |
| Texas | 68 | 8.9% |
| Florida | 59 | 7.8% |
| New York | 39 | 5.1% |
| Illinois | 34 | 4.5% |
| Georgia | 30 | 3.9% |
| North Carolina | 30 | 3.9% |
| Ohio | 27 | 3.6% |
| Pennsylvania | 27 | 3.6% |
| Michigan | 25 | 3.3% |
| Other states and territories | 328 | 43.2% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 556 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 556 | 73.2% |
| Internet | 158 | 20.8% |
| TV | 28 | 3.7% |
| Radio | 10 | 1.3% |
| Accessibility | 5 | 0.7% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
556 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 380 | 68.3% |
| Billing | 53 | 9.5% |
| Availability (including rural call completion) | 52 | 9.4% |
| Number Portability (keeping your number if you change providers) | 27 | 4.9% |
| Equipment | 22 | 4.0% |
| Interference (including signal jammers) | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Privacy | 4 | 0.7% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
158 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 43.7% |
| Billing | 53 | 33.5% |
| Speed | 14 | 8.9% |
| Privacy | 8 | 5.1% |
| Equipment | 7 | 4.4% |
| Interference | 7 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
380 complaints relating to unwanted calls were recorded on this date, accounting for 50% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (619) 486-1434 | 5 | 1.3% |
| (833) 644-1901 | 3 | 0.8% |
| (878) 285-0508 | 2 | 0.5% |
| (202) 503-2010 | 1 | 0.3% |
| (213) 419-3296 | 1 | 0.3% |
| (213) 758-7863 | 1 | 0.3% |
| (213) 866-9613 | 1 | 0.3% |
| (216) 477-8336 | 1 | 0.3% |
| (217) 262-5860 | 1 | 0.3% |
| (218) 607-1169 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (619) 486-1434 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.