FCC Consumer Complaints – 22 October 2022
Introduction
The Federal Communications Commission recorded 396 consumer complaints on 22 October 2022 relating to telecommunications services, this represented a decline from the 760 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 167 complaints.
Key statistics
- Total complaints
- 396
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (167)
- Most reported state/territory
- California (49)
Where the complaints came from
Reports recorded on 22 October 2022 show 396 complaints originating from 309 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 12.4% |
| Florida | 45 | 11.4% |
| Texas | 37 | 9.3% |
| New York | 22 | 5.6% |
| Pennsylvania | 15 | 3.8% |
| Virginia | 15 | 3.8% |
| Georgia | 13 | 3.3% |
| Illinois | 13 | 3.3% |
| Michigan | 12 | 3.0% |
| New Jersey | 11 | 2.8% |
| Other states and territories | 164 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 270 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 270 | 68.2% |
| Internet | 84 | 21.2% |
| TV | 35 | 8.8% |
| Radio | 4 | 1.0% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
Phone complaints
270 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 167 | 61.9% |
| Availability (including rural call completion) | 33 | 12.2% |
| Billing | 25 | 9.3% |
| Equipment | 24 | 8.9% |
| Number Portability (keeping your number if you change providers) | 11 | 4.1% |
| Interference (including signal jammers) | 6 | 2.2% |
| Privacy | 4 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
84 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 33.3% |
| Billing | 28 | 33.3% |
| Interference | 14 | 16.7% |
| Privacy | 5 | 6.0% |
| Speed | 5 | 6.0% |
| Equipment | 4 | 4.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 25.7% |
| Indecency | 9 | 25.7% |
| Billing | 8 | 22.9% |
| Loud Commercials | 7 | 20.0% |
| Equipment | 1 | 2.9% |
| Interference | 1 | 2.9% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.