FCC Consumer Complaints – 23 October 2022
Introduction
A total of 309 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 October 2022, this was lower than the 396 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 97 complaints.
Key statistics
- Total complaints
- 309
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (40)
Where the complaints came from
On 23 October 2022, the 309 complaints recorded by the Federal Communications Commission were reported from 255 cities across 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 12.9% |
| Florida | 26 | 8.4% |
| Texas | 26 | 8.4% |
| Pennsylvania | 23 | 7.4% |
| New York | 16 | 5.2% |
| Arizona | 14 | 4.5% |
| Georgia | 12 | 3.9% |
| Ohio | 10 | 3.2% |
| Colorado | 9 | 2.9% |
| Michigan | 9 | 2.9% |
| Other states and territories | 124 | 40.1% |
Location highlight
Complaints in California were reported across 28 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 179 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 179 | 57.9% |
| Internet | 78 | 25.2% |
| TV | 46 | 14.9% |
| Radio | 5 | 1.6% |
| Broadband Story | 1 | 0.3% |
Phone complaints
179 complaints were recorded in this category, representing 57.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 54.2% |
| Availability (including rural call completion) | 24 | 13.4% |
| Billing | 19 | 10.6% |
| Equipment | 19 | 10.6% |
| Number Portability (keeping your number if you change providers) | 9 | 5.0% |
| Privacy | 5 | 2.8% |
| Interference (including signal jammers) | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
| Junk Faxes | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
78 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 41.0% |
| Billing | 21 | 26.9% |
| Speed | 9 | 11.5% |
| Interference | 7 | 9.0% |
| Equipment | 5 | 6.4% |
| Privacy | 4 | 5.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 16 | 34.8% |
| Availability | 15 | 32.6% |
| Billing | 8 | 17.4% |
| Indecency | 7 | 15.2% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.