FCC Consumer Complaints – 24 October 2022
Introduction
On 24 October 2022, 802 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 309 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 322 complaints.
Key statistics
- Total complaints
- 802
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (79)
Where the complaints came from
A total of 802 complaints were recorded on 24 October 2022, with reports originating from 541 cities in 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 79 | 9.9% |
| Texas | 61 | 7.6% |
| New York | 58 | 7.2% |
| Florida | 54 | 6.7% |
| Illinois | 38 | 4.7% |
| Virginia | 36 | 4.5% |
| Pennsylvania | 33 | 4.1% |
| Ohio | 31 | 3.9% |
| North Carolina | 27 | 3.4% |
| Georgia | 25 | 3.1% |
| Other states and territories | 360 | 44.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 53 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 565 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 565 | 70.4% |
| Internet | 164 | 20.4% |
| TV | 57 | 7.1% |
| Radio | 8 | 1.0% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
565 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 57.0% |
| Billing | 81 | 14.3% |
| Availability (including rural call completion) | 66 | 11.7% |
| Equipment | 37 | 6.5% |
| Junk Faxes | 21 | 3.7% |
| Number Portability (keeping your number if you change providers) | 18 | 3.2% |
| Interference (including signal jammers) | 8 | 1.4% |
| Privacy | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
164 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 38.4% |
| Billing | 57 | 34.8% |
| Equipment | 13 | 7.9% |
| Privacy | 13 | 7.9% |
| Speed | 10 | 6.1% |
| Interference | 8 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 35.1% |
| Billing | 17 | 29.8% |
| Loud Commercials | 9 | 15.8% |
| Indecency | 7 | 12.3% |
| Equipment | 4 | 7.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.